Opt-in
You choose when to enable the Command Center support bridge for an agreed support purpose.
OPTIONAL. CUSTOMER-CONTROLLED.
OctiCC support
Support is optional and separately priced. The Command Center support bridge is opt-in, tenant-scoped, auditable, and revocable, so it never creates standing access to your tenant.
Tenant-scoped
Access is limited to the customer tenant involved in the support request.
Auditable
Support access and actions are recorded so the customer can review what happened.
Revocable
The customer can turn off the bridge and end remote access.
Request support pricing
Support is quoted separately from the $7,995 Pro license and the optional $299/month managed hosting service. Describe your coverage and response needs so Farrington can quote the right scope.
Request a support quote